Listed SA — Privacy Policy

Listed SA is operated by [Insert registered company name], registration number 2026/531909/07, a company registered in South Africa with its registered address at [Insert registered address] ("Listed SA", "we", "us").

Our appointed Information Officer, responsible for POPIA compliance, can be contacted at: [Insert Information Officer name / email].

We collect personal information directly from you, automatically through your use of the Platform, and, in some cases, from third parties. The categories of information we collect include:

2.1 Information you give us

• Account details: name, surname, email address, phone number, and password when you register an account.
• Listing details: for property sellers, landlords, agents, and agencies — property address, description, photographs, price, and related listing content you submit.
• Enquiry details: messages, phone numbers, or email addresses you provide when contacting a seller, landlord, or agent about a property.
• Payment details: billing name, address, and payment information when you purchase a listing package. Card and payment details are collected and processed by our payment gateway provider, not stored directly on our servers (see Section 5).
• Communications: any information you provide when you contact our support team, complete a survey, or otherwise correspond with us.

2.2 Information collected automatically

• Device and usage data: IP address, browser type, device identifiers, operating system, pages viewed, referral URLs, search terms used on the Platform, and timestamps.
• Location data: approximate location derived from your IP address or, where you consent, more precise location data from your device, used to show relevant listings near you.
• Cookies and similar technologies: as described in Section 6 (Cookies).

2.3 Information from third parties

• Information from agents or agencies who list properties on behalf of a seller or landlord.
• Information from our payment gateway provider confirming that a payment has succeeded or failed.
• Information from analytics, advertising, or fraud-prevention partners.

We use personal information for the following purposes, each of which is grounded in a lawful basis under POPIA (performance of a contract, our legitimate interests, compliance with a legal obligation, or your consent):

• To create and administer your account and provide the core functions of the Platform (publishing listings, enabling searches and enquiries).
• To process listing package payments and send confirmations, invoices, and receipts.
• To connect buyers and tenants with sellers, landlords, agents, and agencies in response to an enquiry.
• To communicate with you about your account, transactions, listings, or support requests.
• To send you relevant property alerts, marketing, or promotional communications, where you have opted in (you may opt out at any time — see Section 8).
• To monitor, maintain, and improve the security, performance, and functionality of the Platform.
• To detect, investigate, and prevent fraud, misuse, or listings that breach our terms of use.
• To comply with legal, regulatory, or tax obligations, and to respond to lawful requests from public authorities.

We do not sell your personal information. We may share information with:

• Sellers, landlords, agents, or agencies: when you submit an enquiry about a listing, your contact details and message are shared with the relevant seller, landlord, agent, or agency so they can respond to you.
• Service providers: including our payment gateway provider, hosting providers, email/SMS delivery providers, analytics providers, and customer support tools, who process information on our behalf under written agreements.
• Professional advisers: such as auditors, lawyers, or insurers, where reasonably necessary.
• Regulators and authorities: where required by law, court order, or to protect our rights, users, or the public.
• Business transfers: if Listed SA is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to equivalent protections.

All online payments for listing packages are processed through a third-party payment gateway. We do not store your full card number, card verification value (CVV), or other sensitive payment credentials on our own systems — these are collected and processed directly by our payment gateway provider, who is contractually required to comply with applicable payment card industry security standards. We retain only limited transaction data (such as amount, date, and status) needed for invoicing, reconciliation, and support.

We use cookies and similar technologies to keep you signed in, remember your preferences (such as saved searches or favourite listings), understand how the Platform is used, and, where you consent, to personalise advertising. You can control or disable cookies through your browser settings; disabling certain cookies may affect the functionality of the Platform. Where required by law, we will request your consent before placing non-essential cookies.

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, including to provide the Platform, meet legal, accounting, or reporting requirements, resolve disputes, and enforce our agreements. Listing enquiries and account information are generally retained for the duration of your account plus a reasonable period thereafter, unless you request earlier deletion and we are not legally required to retain it.

Subject to POPIA, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information we no longer have a lawful basis to retain.
• Object to the processing of your personal information for direct marketing purposes, or on other reasonable grounds.
• Withdraw consent, where processing is based on consent, without affecting processing carried out before withdrawal.
• Lodge a complaint with the Information Regulator of South Africa if you believe we have not handled your personal information lawfully.

To exercise any of these rights, contact us at [Insert privacy contact email]. We may need to verify your identity before actioning a request.

You can also contact the Information Regulator directly:

• Website: inforegulator.org.za
• Email: complaints.IR@justice.gov.za

We implement reasonable technical and organisational measures — including encryption in transit, access controls, and staff confidentiality obligations — designed to protect personal information against loss, unauthorised access, alteration, or disclosure. No system can guarantee absolute security, and we encourage you to use a strong, unique password for your account.

Some of our service providers (for example, cloud hosting, analytics, or email delivery providers) may process information outside South Africa. Where this occurs, we take reasonable steps to ensure the recipient is subject to a level of data protection that is substantially similar to POPIA, including through contractual safeguards.

The Platform is not directed at children, and we do not knowingly collect personal information from children under 18 without the consent of a parent or guardian, as required under POPIA. If you believe a child has provided us with personal information without appropriate consent, please contact us and we will take steps to delete it.

The Platform may contain links to third-party websites, including those of agents, agencies, or advertisers. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Policy on this page with a revised "Last updated" date, and, where changes are material, we will provide additional notice (such as an email or an in-app notification).

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Listed SA — Information Officer

Email: support@listedsa.com